The people behind Esendex

Richard Hanscott

Chief Executive Officer

Richard has worked in international businesses in the technology, media and telecommunications (TMT) sector.

He joined Esendex as CEO in January 2020 and has focused on our mission to make business communication brilliant. His priorities are to expand the existing business, serving 45,000 customers, and to develop the next generation of messaging services to serve the fast-expanding global market.

Richard has extensive experience leading change in TMT businesses and really enjoys building winning teams. He graduated with a degree in mechanical engineering and spent the early years of his career in software development. He spent time in Sales and Marketing before moving into leadership roles.

Dee Malone

Chief Revenue Officer

Dee is an inspirational sales leader, winning multiple awards during his career, including winning Yell UK’s Inspirational Leaders’ Award four times, positioning the business as one of the ’Top 100 Best Employers to work for’ two years consecutively, and being acknowledged as a “Top 40 under 40” Business Leader in Ireland by Belfast Media Group.

Dee joined the Esendex leadership team in April 2020, with a vision to transform the sales force into a true differentiator: account managers who challenge, support and inspire customers seeking a business communications partner. Working with senior sales leaders across the UK, Ireland, Italy, France, Spain, Germany and Australia, Dee’s clarity of purpose is helping to redefine Esendex’s relationship with its customers.

Dee lives in Northern Ireland with his wife and two children, and is a keen golfer.

Dominic Harders

Chief Marketing Officer

Dominic Harders is a transformational marketing leader with over 20 years of experience driving revenue growth and brand across organisations ranging from high-growth companies to multi-billion-pound enterprises.

Prior to joining Esendex as Chief Marketing Officer in February 2025, he led marketing at Kainos plc, a FTSE 250 technology company. His career also includes leading marketing for Capita’s educational software business and numerous regional and global leadership positions at WPP’s consumer insights arm, Kantar.

Dominic holds an MBA from Warwick Business School.

Iain Thomson

Chief Product Officer

Iain Thomson is Chief Product Officer at Esendex, where he leads the company’s product and design organisation.

Iain brings over two decades of product leadership experience across fintech, retail, ed-tech and technology. Before joining Esendex, he spent almost six years as Chief Product Officer at Unbiased, the leading financial advice lead-generation platform. Before that, he was Director of Product Management, Design and Partnerships at Education Software Solutions, one of Europe’s leading ed-tech businesses, where he led the organisation’s transition to a product-focused, user-centric business. Earlier in his career, he held senior product leadership roles at Tesco PLC, Morningstar and Yahoo!, working across major UK and global web products.

Tony Johnson

Chief Finance Officer

Tony Johnson joined Esendex in September 2026, bringing extensive experience in finance leadership, business transformation and value creation.

Before joining Esendex, Tony held CFO roles across a number of private equity-backed businesses, most recently at Venatus and Keyloop. He has spent 18 years working as CFO with PE and VC-backed companies, supporting businesses through periods of growth, transformation and change.

Earlier in his career, Tony spent 23 years with Reuters, progressing from their trainee accountant programme through senior international finance roles in the UK, Dubai and Geneva, culminating as FD for the Sales and Trading division prior to the merger of Reuters with Thomson.

Tony is passionate about building great teams, developing people and ensuring finance is a commercial and valuable partner to the business.

Outside work, Tony is a keen golfer, a long-suffering Tottenham Hotspur supporter and an enthusiastic sports fan. He enjoys travelling and spending time with his wife and family.

Lorna Stubbs

Chief Human Resources Officer

With three years at Esendex, Lorna brings over 25 years of HR experience and 10 years in executive leadership to the Chief Human Resources Officer role. She holds an M.S. in Human Resource Management and has worked across SaaS, EdTech, Retail, Supply Chain and Contact Centre industries.

A Fellow of the CIPD and active member of the Sheffield University HR Alumni network, she aligns human capital directly with overarching business growth.

Mark Burnsall

Chief Technology Officer

Mark joined Esendex as Head of Engineering in May 2022 and was promoted to CTO in October 2025, bringing extensive experience in transformational change and leadership of engineering and technology teams across multiple sectors, including retail, aviation and fintech.

With a deep background in engineering, architecture, and product development, he has a proven track record of establishing and scaling high-performing, globally distributed teams to architect, build, and deliver B2B and B2C SaaS recurring revenue products utilising cloud-native loosely coupled architectures.

Mark leads the technology organisation at Esendex, driving the iterative rollout of our CPaaS transformation to establish a best-in-class digital customer journey. He oversees the core functions of Engineering, Operations, Data, Analytics & AI, Architecture, and Solution Delivery that collectively provide great service to our customers.

Mark lives in Leicestershire with his wife, daughter, and a multitude of mountain bikes.

Paul Burton

Chief Strategy Officer

Paul works with all stakeholders in the business to architect Esendex’s long-term strategy and growth. In particular, Paul is responsible for all acquisition activity.

Paul joined the business in 2015 following a career spent in M&A and private equity, including backing the original management buyout of Esendex in 2013. Paul has sat on the boards of a number of businesses in the technology sector, for which he has led acquisitions across Europe.

Outside of work, Paul can be found cycling countryside lanes in preparation for his next race, or sniffing out the best independent coffee shops in search of the perfect flat white.

Stuart Cummings

Chief Operating Officer

Stuart brings over 20 years of experience scaling operations, driving growth and leading business transformations in B2B services, having previously served as both CEO and COO in private-capital-backed businesses.

Stuart joined Esendex in February 2026 and is responsible for steering the company’s transformation, optimising operational performance, and leading the transition to a unified global operating model.

When Stuart has spare time, he likes to keep fit, travel with his family, and watch rugby with friends.