Twilio alternative: Esendex vs Twilio
Discover why UK businesses are switching from Twilio to Esendex
Twilio is one of the world’s largest business messaging providers, but its poor Trustpilot rating highlights customer frustration around a lack of support and hidden complexities. Esendex provides a superior alternative for business messaging, boasting a ‘Great’ rating on Trustpilot and dedicated local support in every country we operate in.
Why move to Esendex?
Multichannel made easy
Esendex makes it easy to launch campaigns via SMS, WhatsApp or RCS. While Twilio focuses on developer-first APIs, our UI offering makes it straightforward for businesses to start sending, whilst also providing intuitive API connections.
Free, easy-to-access support
Enjoy easy access and friendly phone and email support at no extra cost. We don’t sell premium support plans because all of our customers get the support they need, when they need it.
With local support teams based in your country, you can be assured we will always take the time to understand your needs, based on your local requirements.
Proudly UK-based
Benefit from transparent GBP pricing, local support and GDPR compliance. Your data is hosted in Europe, meaning Esendex offers a secure and high-performance alternative to US-centric platforms.
See how we compare:
Customer service
| Esendex | Twilio | |
|---|---|---|
| UK based support | Phone and email support from UK teams to all customers | Phone support only available on premium plans |
| Account management | Dedicated account manager | Only for high-tier plans |
| Trustpilot score* | 4.4 – Great | 1.1 – Bad |
*Correct at the time of publishing
Security and compliance
| Esendex | Textlocal (Webex) | |
|---|---|---|
| Compliance | ISO 27001 certified | ISO/IEC 27001, ISO/IEC 27017 and ISO/IEC 27018 certified |
| Personal data | Encrypted at rest and in transit, sent in and out to TLS 1.2 or above. | Adopted BCRs. Encrypted at rest and in transit, supports TLS 1.2. |
Channels available
| Esendex | Textlocal | |
|---|---|---|
| SMS | Yes | Yes |
| Yes | Yes (via Sendgrid integration) | |
| Yes | Yes | |
| RCS | Yes | Yes |
| Voice | Yes | Yes |
| MMS | No | Yes |
API
| Esendex | Textlocal | |
|---|---|---|
| API options | Multi-channel API | Programmable API |
Core messaging features
| Esendex | Textlocal | |
|---|---|---|
| Two way messaging | Available across SMS, WhatsApp and RCS | Available via Programmable Messaging API |
| SMS Surveys | Yes | Yes |
| Mobile Landing Pages | Yes (ready-to-use templates) | Requires custom development |
| Include emojis in messages | Yes | Yes |
| Message templates using API | Yes | Yes |
Pricing
| Esendex | Textlocal | |
|---|---|---|
| Cost per SMS | Transparent UK pricing packages starting from £54 | Priced in US $, starting from $0.05 per message |
Let’s start sending, together.
Discover the full power of our mobile messaging platform.
