28 January 2026
New data by Esendex has revealed how industries stack up when it comes to customer service excellence – and where businesses are missing the mark in customer support.
28 January 2026
Results for Customer Service
Topics
Topics
12 June 2025
Discover how conversational banking is reshaping customer experience in finance with faster replies, smarter automation and deeper connections through chat, messaging apps and AI.
12 June 2025
27 February 2025
New research by Esendex has revealed which industries are setting the standard in customer service and which ones are falling short – identifying the key areas where businesses are missing the mark in customer experience.
27 February 2025
21 October 2024
Just because you’ve completed a sale doesn’t mean the journey with your customer is over. Post-purchase dissonance is common but there are ways to reduce it.
21 October 2024
18 October 2024
Discover how SMS and mobile messaging are transforming customer service in healthcare, creating more personalised, efficient, and accessible care experiences.
18 October 2024
11 October 2024
Want a faster, more convenient way to support your customers? SMS customer service delivers real-time, personalised help right at their fingertips.
11 October 2024
13 September 2024
Want to know what your customers really think about your product or service? Here’s how to ask for customer feedback the right way and get the insights your business needs to improve…
13 September 2024
15 March 2024
We’ve made it easier than ever to send great SMS; check out our best in class notification and alert templates here…
15 March 2024
21 February 2024
In this blog we’ll be looking at how a positive customer experience can grow revenue by as much as 10% in the transport and logistics sector. We’ll explore how speed, accessibility, self-serve options, and multichannel functionalities shape customer experience.
21 February 2024
